Terms of Service

1. Acceptance of these terms

By registering for, accessing, or using the Rosiovend platform (the "Service"), you agree to be bound by these Terms of Service (the "Terms") and our Privacy Policy. If you do not agree, do not use the Service.

"You" refers to the legal entity (or, if registering as a sole proprietor, the individual) creating an account on Rosiovend. If you accept these Terms on behalf of a company, you represent that you have authority to bind that company.

"Rosiovend", "we", "us", and "our" refer to Rosiovend Limited, a company registered in the Federal Republic of Nigeria.

2. The Rosiovend service

Rosiovend provides a cloud-based business operating system for African businesses, including but not limited to: order management, inventory and supply tracking, staff and payroll management, financial reporting and analytics, customer loyalty and CRM, white-label storefront hosting, installable progressive web apps, payment processing, and AI-assisted business automation.

The Service is currently available in Nigeria, Ghana, South Africa, Kenya, and Côte d'Ivoire. Additional countries may be added at our discretion. Some features depend on availability of local payment processors, mobile money operators, and tax authorities.

3. Who can use Rosiovend

You may use the Service only if all of the following are true:

You are at least 18 years old (or the age of legal majority in your jurisdiction).
You have legal capacity to enter into a binding contract.
You are using the Service for a legitimate business purpose, not for consumer use.
Your business is registered or in the process of being registered in one of our supported countries.
You are not barred from receiving services under applicable law.

4. Your account & security

You are responsible for keeping your login credentials confidential and for all activity that occurs under your account. Notify us immediately at security@rosiovend.com if you suspect unauthorised access.

We strongly recommend enabling multi-factor authentication, using unique passwords, and reviewing your audit log regularly. Rosiovend is not liable for losses caused by your failure to safeguard your credentials.

5. Subscription, billing & taxes

Continued access to the Service requires a paid subscription after your free trial. Plans start at ₦3,000/month (Starter), with ₦9,000/month (Growth) and ₦19,000/month (Scale) tiers, priced in the equivalent local currency for each market. Subscription fees are billed in your registered country's local currency — Nigerian Naira (NGN), Ghanaian Cedi (GHS), South African Rand (ZAR), Kenyan Shilling (KES), or West African CFA Franc (XOF) — monthly or annually in advance.

Applicable indirect taxes (VAT in Nigeria/Kenya/South Africa, GETFund/NHIL/ COVID-19 Levy in Ghana, TVA in Côte d'Ivoire) are added where required. You are responsible for any income, withholding, or business taxes applicable to your own operations.

Failure to pay may result in suspension or termination after a reasonable grace period. You may cancel at any time; cancellation takes effect at the end of your current billing cycle. We do not provide refunds for partial periods except where required by mandatory consumer-protection law.

6. Free trial

New accounts receive a 30-day free trial of a designated plan. No credit card is required to start. At the end of the trial, an active subscription is required to retain access. Trial accounts have access to the same features as the paid plan they are trialling, subject to fair-use limits.

7. Your data & content

You retain full ownership of all data you upload to the Service ("Your Content"). This includes your customer records, products, orders, staff information, financial transactions, and brand assets.

By using the Service, you grant Rosiovend a worldwide, non-exclusive, royalty-free licence to host, store, process, transmit, and display Your Content solely as needed to provide the Service. We do not use Your Content to train third-party AI models. We do not sell Your Content.

On termination, you may export your data via the in-app export tools or by request to support@rosiovend.com within 90 days. After 90 days, we may delete Your Content in line with our data retention schedule and applicable record-keeping laws.

For full details on how we handle personal data, see our Privacy Policy.

8. Acceptable use policy

You agree not to use the Service to:

Violate any applicable local, national, or international law (including export controls and anti-money-laundering rules).
Process transactions related to illegal goods, services, or persons subject to sanctions.
Engage in fraudulent activity, including chargeback fraud, fake orders, or identity theft.
Attempt to gain unauthorised access to the Service, other accounts, or our infrastructure.
Transmit malware, viruses, ransomware, or other harmful code.
Scrape, harvest, or systematically extract data from the platform without our written consent.
Reverse engineer, decompile, or attempt to derive the source code of the Service.
Resell or sublicense access to the Service without an authorised partner agreement.
Use the Service to send unsolicited bulk communications (spam) or to harass any person.

Violations may result in immediate suspension and reporting to relevant authorities.

9. Intellectual property

The Rosiovend platform — including its software, design, source code, documentation, logos, and the Rosiovend name — is owned by Rosiovend Limited and protected under Nigerian and international intellectual property law. You may not copy, reproduce, modify, or create derivative works without our written permission.

White-label storefronts and branded progressive web apps are licensed to you for use during the term of your subscription. The underlying engine remains our property. Your own brand assets, content, and customer data remain yours.

If you provide feedback, suggestions, or feature requests, you grant us a perpetual, royalty-free licence to use them without obligation.

10. Third-party services

The Service integrates with third-party providers including payment processors (Paystack, Flutterwave), shipping partners, accounting platforms, and AI/communication providers. Your use of those services is subject to their own terms. Rosiovend is not responsible for the acts or omissions of third parties, though we choose our partners carefully.

11. Warranty disclaimer

The service is provided "as is" and "as available". To the maximum extent permitted by law, Rosiovend disclaims all warranties, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation.

We do not warrant that the Service will meet your specific requirements, that defects will be corrected, or that the Service will be available at all times. You use the Service at your own discretion and risk.

12. Limitation of liability

To the maximum extent permitted by applicable law, Rosiovend, its directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages — including loss of profits, revenue, goodwill, data, or business opportunity — arising from or related to your use of the Service, even if we have been advised of the possibility of such damages.

Cap on liability: Our total aggregate liability for any claim arising out of or related to these Terms or the Service shall not exceed the greater of (a) the fees you paid us in the three (3) months immediately preceding the event giving rise to the claim, or (b) one hundred United States dollars (US$100).

Nothing in these Terms excludes or limits liability for fraud, gross negligence, wilful misconduct, or any liability that cannot be excluded under applicable law.

13. Indemnification

You agree to indemnify and hold harmless Rosiovend Limited, its affiliates, officers, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of: (i) your breach of these Terms; (ii) your use of the Service in violation of applicable law; (iii) Your Content; or (iv) your violation of any third-party right.

14. Suspension & termination

Either party may terminate this agreement at any time, for any reason, by providing notice. Termination by you takes effect at the end of your current billing cycle.

We may suspend or terminate your account immediately, without notice, if: (i) you breach these Terms or our Acceptable Use Policy; (ii) we are required to do so by law or regulator; (iii) your account engages in fraudulent or abusive activity; or (iv) continued provision of the Service to you would expose us to legal or financial risk.

On termination, your right to access the Service ends. We will retain your data per the export window described in Section 7.

15. Governing law & disputes

These Terms are governed by the laws of the Federal Republic of Nigeria, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Disputes: Any dispute, controversy, or claim arising out of or in connection with these Terms shall first be addressed through good-faith negotiation between the parties. If unresolved within 30 days, the dispute shall be referred to and finally resolved by arbitration administered by the Lagos Court of Arbitration under its rules in force at the time. The seat of arbitration shall be Lagos, Nigeria. The language shall be English. Each party shall bear its own costs unless the tribunal directs otherwise.

For accounts registered in Ghana, South Africa, Kenya, or Côte d'Ivoire, the laws of Nigeria apply except where mandatory local consumer-protection or data-protection law requires otherwise. Nothing prevents either party from seeking interim or injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

16. Changes to these terms

We may update these Terms from time to time to reflect changes in our Service, law, or business practice. We will notify you of material changes at least 14 days before they take effect by email and in-app notification.

Continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree to the changes, you may cancel your subscription before they take effect.